Sophie supports you where stylish handwritten communication is called for.
Welcome messages to your guests
Notes on offers, services and current events
7+1 Points of Contact with Your Hotel Guests
… that ensure repeated bookings, upgrades, longer stays and excellent reviews
Sophie helps you make a personal impression on your guests in at least 7 areas and ensures they have a positive association with your brand that begins before they even arrive – and spans well beyond the hotel and their booked dates.
Learn how to create and use personal points of contact with your guests.
Sure, a lot can be done online today. But not everything.
Most bookings for hotels are made via the internet today, often not even on the hotel’s website but through booking portals. This makes it even more meaningful when your guests receive a personal handwritten note from you in which you thank them for the booking.
Use this first point of contact to thank your guests in writing for the booking and tell them you’re looking forward to their visit. Briefly describe who you are and how you plan on making your guests’ stay extra special.
You know the reservation dates – take advantage of this!
Since you know the travel dates of your guests, you can provide general and helpful information about your hotel (check-in, information about parking and travel arrangements or the breakfast times) as well as seasonal and regional information.
Are there any special recreational opportunities for couples in your city or the surrounding area? How do business guests get to the nearby convention center? Are any local markets worth the trip?
With a little creativity, you’ll be able to increase your guests’ anticipation for their stay even more: Can you offer a free upgrade?
Sophie is happy to write down this information for you.
Greet your guests with a personal welcome card in their room.
In addition to fresh flowers, a bottle of water and some select chocolates in the room, you can extend a warm welcome to your guests with a handwritten greeting.
A few friendly words from you on a welcome card or bottle hang tag are sure to be appreciated by your guests. This point of contact is ideal for presenting yourself as a reliable host who cares deeply about the comfort of our guests. An idea: Write down a separate phone number your guests can use to contact you.
As an experienced hotelier, you already know how important it is to inquire about the well-being of your guests during their stay.
From now on, you can ask your guests about their satisfaction in a way that is unobtrusive yet personal.
Is the room as desired? Should room service serve breakfast in the room? Does the spa offer a special treatment? Always remember: You want your guests to tell all their friends about your great hospitality.
Sophie wants to speak in your voice. Or rather: write in it.
It’s not possible to run a hotel alone – you have dedicated staff in many areas.
For example, think of the chef who recommends his restaurant and menu to his guests, or the housekeeper who asks with a small note if everything has been done to satisfaction.
The laundry service, room service and concierge will also be happy to contribute to the full satisfaction of your guests with a personal touch and can look forward to an additional tip here and there in the process.
The cookie settings on this website are set to "Allow cookies" to provide the best browsing experience. If you use this website without changing the cookie settings or click on "Accept", you agree to this.