Hotel guests appreciate personal contact with their hosts<\/strong> in the age of online booking portals.<\/p>\n With individual communication<\/strong>, you ensure your guests remember their stay for a long time to come.<\/p>\n<\/div> Welcome messages to your guests<\/p>\n<\/div><\/li> Dining menus<\/p>\n<\/div><\/li> Drink menus<\/p>\n<\/div><\/li> Thank-you cards<\/p>\n<\/div><\/li> Buffet menus<\/p>\n<\/div><\/li><\/ul> Table reservations<\/p>\n<\/div><\/li> Birthday wishes<\/p>\n<\/div><\/li> Wine labels<\/p>\n<\/div><\/li> Hotel vouchers<\/p>\n<\/div><\/li> Envelope addressing<\/p>\n<\/div><\/li><\/ul> Event invitations<\/p>\n<\/div><\/li> Notes on offers, services and current events<\/p>\n<\/div><\/li> Employee communications<\/p>\n<\/div><\/li> Mailings<\/p>\n<\/div><\/li> Holiday greetings<\/p>\n<\/div><\/li><\/ul> Sophie helps you make a personal impression on your guests<\/strong> in at least 7 areas and ensures they have a positive association with your brand<\/strong> that begins before they even arrive \u2013 and spans well beyond the hotel and their booked dates.<\/p>\n Learn how to create and use personal points of contact with your guests.<\/strong><\/p>\n<\/div> Most bookings for hotels are made via the internet today, often not even on the hotel\u2019s website but through booking portals. This makes it even more meaningful when your guests receive a personal handwritten note from you in which you thank them for the booking.<\/strong><\/p>\n Use this first point of contact to thank your guests in writing for the booking and tell them you\u2019re looking forward to their visit. Briefly describe who you are and how you plan on making your guests\u2019 stay extra special.<\/p>\n Sophie will write and send the letter for you.<\/strong><\/p>\n<\/div><\/div><\/div> You know the reservation dates \u2013 take advantage of this!<\/strong><\/p>\n Since you know the travel dates of your guests, you can provide general and helpful information about your hotel (check-in, information about parking and travel arrangements or the breakfast times) as well as seasonal and regional information.<\/p>\n Are there any special recreational opportunities for couples in your city or the surrounding area? How do business guests get to the nearby convention center? Are any local markets worth the trip?<\/p>\n With a little creativity, you\u2019ll be able to increase your guests\u2019 anticipation for their stay even more:<\/strong> Can you offer a free upgrade?<\/p>\n Greet your guests with a personal welcome card in their room.<\/strong><\/p>\n In addition to fresh flowers, a bottle of water and some select chocolates in the room, you can extend a warm welcome to your guests with a handwritten greeting.<\/p>\n A few friendly words from you on a welcome card or bottle hang tag are sure to be appreciated by your guests.<\/strong> This point of contact is ideal for presenting yourself as a reliable host who cares deeply about the comfort of our guests. An idea: Write down a separate phone number your guests can use to contact you.<\/p>\nSophie supports you where stylish handwritten communication is called for.<\/span><\/h3><\/h2><\/div>
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<\/div><\/a><\/div><\/div><\/div><\/div>7+1 Points of Contact with Your Hotel Guests<\/span><\/h2><\/div>
… that ensure repeated bookings, upgrades, longer stays and excellent reviews<\/h3><\/div>
<\/i><\/i><\/span>1. THE BOOKING<\/span><\/a><\/h4><\/div>
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Sure, a lot can be done online today. But not everything.<\/strong><\/h4>\n<\/i><\/i><\/span>2. THE WEEK BEFORE<\/span><\/a><\/h4><\/div>
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<\/h4>\nSophie is happy to write down this information for you.<\/h4>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>3. THE ARRIVAL DAY<\/span><\/a><\/h4><\/div>
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